Shipping Policy

🚚 Shipping Policy – Cloaven.shop

Last Updated: October 6, 2025

Thank you for shopping with Cloaven.shop. We’re committed to delivering your order quickly, safely, and efficiently. Please read our shipping policy below for full details.

📦 Order Processing

Order Dispatch Time: 1–2 business days after receiving payment
Orders placed on Sundays or public holidays will be processed the next working day

🇮🇳 Shipping Within India

We currently ship all over India.

📍 Estimated Delivery Time:

Gujarat: 2–4 business days
Metro Cities: 3–5 business days
Other Locations: 5–7 business days

📌 Delivery times are estimates and may vary due to courier delays, weather, or regional restrictions.

💸 Shipping Charges

Prepaid Orders: ₹49 flat rate or Free Shipping on orders over ₹999
Cash on Delivery (COD): Additional ₹50 COD fee (if COD is enabled)

🔁 Order Tracking

Once your order is shipped, you’ll receive:

A shipping confirmation email/SMS
A tracking number and link to follow your order status

If you haven’t received tracking info within 3 days, contact us at:
📧 info.cloaven@gmail.com
📱 +91 99133 22067

🚫 Delayed or Failed Deliveries

Your parcel may be delayed due to:

Incomplete/incorrect address
Unreachable phone number
Natural events, strikes, or courier issues

If your package is returned to us due to incorrect details, we can re-ship it after reconfirmation and additional shipping fee (if applicable).

📬 Address Accuracy

Please ensure your shipping address and contact number are accurate when placing the order. Cloaven is not responsible for delivery failures due to incorrect or incomplete information.

❓ Need Help?

We’re here to help you with any shipping-related queries.

📧 Email: info.cloaven@gmail.com
📱 WhatsApp: +91 99133 22067
📍 Address: A-35, Balmukund Society, Punagam, Chorasi, Surat, Gujarat – 395010