Privacy Policy

🔐 Privacy Policy – Cloaven.shop

Last Updated: October 6, 2025

At Cloaven.shop, your privacy is very important to us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our website.

📌 1. Information We Collect

When you visit or shop on Cloaven.shop, we may collect the following types of information:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely via third-party gateways)

b. Non-Personal Information

  • Browser type

  • IP address

  • Pages visited

  • Time spent on the site

  • Device information

We use cookies and similar technologies to enhance your browsing experience.

🛡️ 2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Improve our website and services

  • Send updates, order confirmations, and promotional emails

  • Prevent fraud or misuse

You can opt-out of promotional emails at any time.

💳 3. Payment Information

We do not store or have access to your full payment details. All payments are processed securely through trusted payment gateways like Razorpay, Paytm, or Shopify Payments, depending on what’s used on the store.

🤝 4. Sharing of Information

We do not sell, rent, or trade your personal data.

We may share limited information with:

  • Shipping partners for order delivery

  • Payment providers to process transactions

  • Shopify (our platform host) to operate the store

  • Legal authorities if required by law

🌍 5. Third-Party Services

Our site may include links to third-party websites or use third-party tools (like Google Analytics). We are not responsible for their privacy practices.

Please review their policies if you interact with them.

👶 6. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect data from minors.

🔄 7. Your Rights

Depending on your location, you may have the right to:

  • Access or correct your personal information

  • Request deletion of your data

  • Withdraw consent for marketing communications

To exercise these rights, contact us at info.cloaven@gmail.com

🔒 8. Data Security

We take reasonable precautions to protect your information, including SSL encryption and secure servers. However, no method is 100% secure, and we cannot guarantee absolute security.

✏️ 9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date shown at the top.

📬 Contact Us

If you have any questions about this Privacy Policy, please contact us:

Cloaven.shop
Email: info.cloaven@gmail.com
Phone: +91 99133 22067
Address: A-35, Balmukund Society, Punagam, Chorasi, Surat, Gujarat – 395010