Faq's

❓ Frequently Asked Questions – Cloaven

Have questions? We’ve got answers! Check out our most commonly asked questions below. If you still need help, feel free to contact us or reach out via WhatsApp at +91 99133 22067.

📦 1. How can I place an order?

Ordering on Cloaven.shop is simple:

Browse your favorite products.
Select size, color, and quantity.
Click “Add to Cart” and then “Checkout.”
Fill in your shipping details and complete the payment securely.

🚚 2. How long does shipping take?

We usually dispatch orders within 1-2 business days. Delivery time depends on your location:

Within Gujarat: 2–4 business days
Other Indian states: 4–7 business days

💳 3. What payment methods do you accept?

We accept:

UPI (PhonePe, Google Pay, Paytm)
Debit/Credit Cards
Net Banking
All transactions are 100% secure.

📦 4. Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also reach out to us directly for updates.

🔁 5. Do you offer returns or exchanges?

Yes, we have a hassle-free return & exchange policy.

Return window: Within 7 days of delivery
Product must be unused and in original condition
For more details, check our Return Policy (link to your return policy page)

❌ 6. Can I cancel my order?

You can cancel your order before it is shipped. Once dispatched, cancellations are not possible. Contact us quickly if you want to cancel.

🧼 7. Are the clothes pre-washed or shrink-free?

Our products are made from high-quality fabrics. Most items are pre-shrunk and undergo quality checks before shipping. Washing instructions are provided with each product.

📩 8. How do I contact customer support?

We’re available via:

📧 Email: info.cloaven@gmail.com
📱 WhatsApp: +91 99133 22067
We usually respond within 24 hours (Mon–Sat).

🛍️ 9. Do you offer bulk or wholesale orders?

Yes, we do accept bulk orders. Please contact us directly via email or WhatsApp for pricing and availability.

Still need help?

📬 Contact Us
We’re happy to assist you!